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Coronavirus (COVID-19)

Coronavirus
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City of Roswell Coronavirus Response

Updated: January 8, 2021 at 3:00 PM

Roswell City Hall (38 Hill Street) and their the City's facility at 1810 Hembree Road resumed normal business hours and are open for walk-in appointments, Monday - Friday, 8:00 AM - 5:00 PM.

Visitors to these City facilities are required to wear face coverings when inside the buildings, practice physical distancing and utilize sanitizing stations throughout the buildings to help slow down the spread of COVID-19.

For updates on other City programs and facilities, please refer to the information contained on this webpage.

Quicklinks



Executive Orders

Updated: January 11, 2021 at 5:00 PM

Mayor Lori Henry


Roswell Mayor Lori Henry issued an updated Executive Order in conjunction with Governor Kemp's December 30 Executive Orders, extending the Public Health State of Emergency through February 7, 2021 and COVID-19 safety measures through January 15, 2021.


The Mayor's Executive Order mirrors the Governor's Orders and mandates the following measures:
  • Roswell Public Health State of Emergency: The City of Roswell is extending its own Public Health State of Emergency through December 9, unless the statewide Order is renewed by the Governor.
  • Public Safety Enforcement: All City of Roswell public safety personnel shall be authorized to enforce the Governor's Orders in accordance with the laws of the State of Georgia and the City of Roswell.
  • Special Event Permits/Rentals: No new special event permits or rental of City facilities shall be allowed other than the City of Roswell Cultural Arts Center, which will strictly adhere to the Governor’s Order.
  • Public Health Safety Measures: All citizens and visitors to City parks and facilities should strictly adhere to Governor Kemp's Executive Orders for social distancing. All members of the public are also reminded of mandatory criteria for businesses, as well as restrictions for sheltering in place for medically fragile.
  • Face Coverings: All citizens and visitors to Roswell facilities and buildings are required to wear face coverings when inside the buildings.
"The City of Roswell's COVID-19 Task Force and I are monitoring the situation daily in our community, and at this time, we are urging residents and visitors to wear face coverings when outside of their homes and residences to help slow the spread of the virus," said Mayor Lori Henry.


Governor Brian P. Kemp


Governor Brian P. Kemp has signed an Executive Order extending the Public Health State of Emergency and COVID-19 safety measures.

extends the Public Health State of Emergency through February 7, 2021. The Public Health State of Emergency allows for enhanced coordination across government and the private sector for supply procurement, comprehensive testing, and healthcare capacity.

extends COVID-19 safety measures through January 15, 2021. This Executive Order requires social distancing, bans gatherings of more than 50 people unless there is six feet between each person, outlines mandatory criteria for businesses, and requires sheltering in place for those living in long-term care facilities and the medically fragile.

The Executive Order also strongly encourages all residents and visitors to "wear face coverings as practical while outside their homes or place of residence, except when eating, drinking, or exercising outdoors."

Please note: Under the governor's executive order, county and city governments may not issue orders, with the exception of qualifying "Local Face Covering Requirements," that are less or more restrictive than his order.

For specific information regarding the current status of City of Roswell facilities and programs—including those for Recreation, Parks, Historic & Cultural Affairs—please refer to each dedicated section on this page.


Downloads



Georgia's COVID-19 Hotline


If you think you are experiencing symptoms of or have been exposed to COVID-19:

  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

This hotline is available from 8:00 AM to 5:00 PM daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

Vaccine Rollout

Updated: January 11, 2021 at 1:30 PM
The City of Roswell is receiving many inquiries about the local availability of COVID-19 vaccine for those in phase 1A (medical/clinical staff, long-term care facilities staff and residents, adults 65+, and first responders). The City is not involved in this process, so we don't have any additional information outside of what is being provided by Fulton County Board of Health and the Georgia Department of Public Health, which are overseeing the distribution of vaccine in our area. If we become aware of any additional information that may be helpful to our community, we'll be sure to share it.

Here are some useful links for the two agencies mentioned above.

Fulton County Board of Health

  • Main site:
  • Direct Link to Vaccine Phases & Appointment Links:
    If you scroll all the way down to the bottom of this page, you'll be able to sign up for email updates about the vaccine schedule from Fulton County Board of Health, as well.
  • Hotline (Phone): 404-613-8150 (8:00 AM - 5:30 PM) on weekdays
  • Hotline (Email): boh.communications@fultoncountyga.gov

Georgia Department of Public Health

  • COVID-19 Vaccine Locator Tool:
    This site includes a list of both county health departments and private providers and will be updated as more locations as they become available. Georgia Department of Public Health encourages members of the public to check back frequently.



COVID-19 Testing Sites

Updated: August 1, 2020 at 5:00 PM
Fulton County and community partners are offering free COVID-19 testing at locations throughout the County. You must call 404-613-8150 to schedule an appointment before showing up. A full list of locations is available at .

The North Fulton testing site is located at .


COVID-19 Epidemiology Reports: Cases By City

The Fulton County Board of Health Epidemiology Division produces reports providing data regarding the distribution of COVID-19 cases by city and ZIP code within Fulton County. This data is provided to assist in the response to COVID-19.

These epidemiology reports are available at .




News
Concerns About Enforcement and Violations
Updated:August 25, 2020 at 11:30 AM

State of Georgia

Report a Violation


To report a violation of the Governor's Executive Orders, visit . This will take you to a form to fill out.

Please be sure to include the following information when providing a description about your request/concern:
  • Business Name
  • Address
  • County
  • Telephone Number
  • Specific details of the complaint


City of Roswell

City of Roswell Limitations Regarding Mask Enforcement on Private Property


Although Governor Kemp's Executive Order (August 15) permits local governments to mandate and enforce the use of face coverings on public property, it does not permit local governments to independently require masks on private business or residential property.

A private business may decide to require and enforce mask use on their own property. However, the City may only aid the private business in enforcement IF the business consents to the City enforcing their requirement.

Due to limited staff resources and the need to prioritize critical emergency response within the community, it is unlikely that the Roswell Police Department would be able to respond to mask enforcement issues on private property.

Even if staff were available, the Governor’s orders require that a local government representative first provide a warning to noncompliant individuals about the health risks posed by not wearing a mask and make a good-faith, reasonable effort to distribute a free mask prior to issuing any citation.

In addition, City governments may not hold private business owners liable for the failure of their customers to comply with mask requirements.

Please refer to Governor Kemp's . Please see section VIII. Governments, pages 36-40, for more information.

Report a Violation


To report violations of Mayor Henry's Executive Order within the City limits, call the Roswell Police Department's non-emergency police number at 770-640-4160.


Facility/Department Updates
Updated: December 14, 2020 at 1:30 PM

The City of Roswell reopened City Hall (38 Hill Street) and their facility at 1810 Hembree Road on Monday, June 15, 2020. Both facilities resumed normal business hours and are open for walk-in appointments, Monday - Friday, 8:00 AM - 5:00 PM.

Visitors to these City facilities are required to wear face coverings when inside the buildings, practice physical distancing and utilize sanitizing stations throughout the buildings to help slow down the spread of COVID-19.


Roswell Fire Department


Effective immediately, the Roswell Fire Department will close its stations to the general public until further notice, following Georgia Governor Kemp's declaration of a health care emergency and to continue efforts to slow the spread of COVID-19 (coronavirus).

Should you require assistance please contact 911 for life-threatening emergencies. Please contact your Primary Care Physician or a local Urgent Care Clinic for routine or non-life threatening emergencies. The Roswell Fire Department will continue to respond to all emergencies. Following CDC recommendations the Roswell Fire Department is actively pursuing ways to safely and efficiently slow the spread of COVID-19. Your safety is our number one priority.
If you think you are experiencing symptoms of or have been exposed to COVID-19:
  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
  • If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

    This hotline is available from 8:00 AM - 5:00 PM daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

Roswell Recycling Center


The City of Roswell Recycling Center resumed normal hours, with modified operations, as of Tuesday, June 16. For more information, visit ceciliamtz.com/RecyclingCenter.


Roswell Recreation, Parks, Historic & Cultural Affairs


Recreation, Parks, Historic & Cultural Affairs related information is available here.


Event/Program Cancellations and Postponements
Updated: October 26, 2020 at 5:00 PM

The City of Roswell has decided to cancel or postpone many large City events. City leaders decided not to hold these events to continue proactive physical distancing measures and the limiting of gatherings to combat further COVID-19 transmission.

Please refer to the city calendar to check the status of City events and programs.

"We know everyone looks forward to these events. While we are disappointed that we will not have the opportunity to host these events, it is imperative for the safety of our residents, visitors, staff, and volunteers that we continue to be guided by public health data and best practices in physical distancing," said Mayor Lori Henry. "We look forward to resuming large events when it is safe to do so."


Roswell Recreation, Parks, Historic & Cultural Affairs Programs


Recreation, Parks, Historic & Cultural Affairs programs, events, and activities information is available here.


Roswell Recreation, Parks, Historic & Cultural Affairs
Updated: September 30, 2020 at 11:00 AM

Throughout the COVID-19 State of Emergency, the City of Roswell has closed and/or canceled certain facilities and programs. Decisions about these closures and cancellations have been consistent with Governor Kemp's Executive Orders, as well as state and national public health guidance. The following reflects the current status of Recreation, Parks, Historic, and Cultural Affairs' facilities and programs:

Visitors are reminded to practice physical distancing and to wear face coverings when appropriate.


Parks

  • All Parks are open, as of May 21
  • Parking Lots at Parks: open, as of May 15
  • Outdoor restroom buildings in parks: open, as of May 15
  • Athletic fields, tennis courts, volleyball courts: open, as of May 15
  • All picnic pavilions, outdoor gym equipment and playgrounds: open, as of June 12
  • Recreation Centers at Parks: closed, until further notice

Rentals


In light of recent increases with COVID-19, Roswell Recreation, Parks, Historic & Cultural Affairs will not be issuing any additional rental permits until further notice. This policy includes rentals (for non-department programs) of fields, picnic pavilions, spraygrounds, pools, the Roswell River Landing, Old Machine Shop, and any other indoor/outdoor spaces. The Cultural Arts Center will be the sole rental facility not impacted by this change and it will continue to be allowed to operate under the Governor's orders.

Roswell athletic teams will continue to operate as scheduled and are exempt from the discontinued rental policy. Any existing reservations will be honored barring an order from Governor Kemp which would require an existing reservation to be cancelled.


Adult Aquatic Center


The Roswell Adult Aquatic Center is now open to the public—reservations required. Find out more.


Adult Recreation Center


The Adult Recreation Center is open for programs and fitness center use only. The facility is not open to the general public. Find out more.


Historic House Museums


The "A Southern Trilogy" Historic House Museums of Barrington Hall, Bulloch Hall, and Smith Plantation are now reopen with adjusted procedures. Find out more at www.SouthernTrilogy.com.


Fall/Winter Registration


Due to facility closures, registration will be done online at ceciliamtz.com/registration. In person and drop off registration will not be available. In the event we are able to open facilities for in person or drop off registration, a notification will be posted here and via the City's social media accounts.

For any questions regarding registration, please call 770-641-3705 or email us at recweb@roswellgov.com.


Roswell Community Development Services

Updated: January 11, 2021 at 5:00 PM
As of Monday, June 15, 2020, the Community Development Department at City Hall reopened to the public for intake of applications (planning and zoning, building permits, land disturbance and tree removal, etc.) from 9:00 a.m. to 4:00 p.m., Monday-Friday.

This schedule will allow staff administrative time in the morning and afternoon to process applications, as well as time to sanitize public areas, such as the reception area and conference rooms. Applications may also be submitted digitally via email.

Any questions related to services provided by Community Development that are not covered below may be directed to Lenor Bromberg at lbromberg@roswellgov.com or 470-525-0871.


Events


Due to ongoing efforts to encourage "social distancing" in response to the COVID-19 pandemic, Public Meetings and Work Sessions for Boards and Commissions will be conducted virtually using Zoom Meetings. This includes Planning Commission, Design Review Board, Historic Preservation Commission, and Board of Zoning Appeals. Please refer to the City's Meetings Calendar for information on scheduled meetings. Agendas and audio are available at ceciliamtz.com/MeetingPortal.


Intake of Applications


The Community Development Department at City Hall is open to the public for intake of applications (planning and zoning, building permits, land disturbance and tree removal, etc.) from 9:00 a.m. to 4:00 p.m., Monday-Friday. This schedule will allow staff administrative time in the morning and afternoon to process applications, as well as time to sanitize public areas, such as the reception area and conference rooms.
The following applications may be submitted by email:

Temporary Sign Permits


In accordance with the Executive Order signed by Mayor Lori Henry on April 3, 2020, and extended in subsequent Executive Orders, most recently on January 11, 2021, placement of reasonable new temporary information business signage may be installed without a Temporary Sign Permit provided such signage . Signs that are placed in the public roadway right-of-way will be removed by the City's Code Enforcement staff. The allowed temporary signs must be removed or obtain a Temporary Sign Permit at the conclusion of the November 30 Executive Order/Proclamation and/or any extensions.

Inspections


Effective March 17, 2020, the City of Roswell Community Development Department will provide limited Building and Land Disturbance inspections. To safeguard essential staff, interior inspections of occupied homes will be postponed. The only exception is building inspections required for emergency/life safety cases as determined by the Chief Building Official upon notification of such situation by email or telephone.

Community Development will allow limited private professional building inspections as approved by the Chief Building Official as instructed below. If applicants choose to pursue private professional providers to provide building inspections in accordance with , the provisions of the code must be strictly followed. A request for inspection on an issued building permit must be submitted to the City in accordance with current procedures. Any inspection conducted by a private professional provider shall be no less extensive than inspections conducted by county or municipal personnel. Be aware that does not have the authority to override any required inspections outside the Building Division, such as the Planning & Zoning Division, Engineering Division, or Fire Department, that may be a prerequisite for completing a project and issuing a Certificate of Occupancy or Completion; private professional providers allowed in accordance of are not authorized to issue Certificates of Occupancy or Completion.

Building Inspections

  1. To submit building inspection requests:
    1. Either email requests to buildinginspection@roswellgov.com or call 770-641-3784 to submit by phone
    2. Provide the following information with your inspection request:
      1. Permit number
      2. Address
      3. Field contact
      4. Contact phone number
      5. Inspection type requested
      6. Any special instructions or information needed by inspector
    3. Those inspection requests that cannot be completed within 48 hours will be notified by return email of such.
    4. In the event the City is unable to provide inspection services within 48 business hours of the request, you may employ a private professional provider with the following limitations:
      1. You must first request to schedule the inspection as detailed in (1) above.
        1. Once you have received notification from the City that it cannot provide inspection services within the 48 hour time frame, you must notify the City that you are using the services of a private professional provider by either email at buildinginspection@roswellgov.com or by phone at 770-641-3784.
        2. The City will respond using the contact information provided to give notice of approval or denial with justification.
        3. Approval must be granted by the City prior to the private professional provider performing the requested inspection.
      2. Private Professional Provider Inspectors cannot issue a Certificate of Occupancy or a Certificate of Completion.
      3. Private Professional Provider Inspector shall be currently licensed by the State of Georgia as a Professional Engineer or Registered Architect. Employees of the Professional Engineer or Registered Architect are not permitted to perform any inspection.
      4. The Private Professional Provider Inspector must submit to the City documentation confirming compliance with O.C.G.A 8-2-26 (g)(11) prior to granting of approval for such inspection by the City.
      5. The Private Professional Provider must submit the inspection report to the City within 48 hours of conducting the inspection. All reports, approvals or failures, must be submitted to the City by email at buildinginspection@roswellgov.com with the subject line: PPP Inspection Report.
      6. The City will review each report and provide notification of acceptance or rejection of the Private Professional Provider's inspection report within 48 hours of receipt. If rejected, the City will provide a written description of the deficiencies and specific code requirements that have not been adequately addressed. You may not proceed with any construction or schedule additional inspections until approval has been granted by the city for each inspection. If the inspection report is rejected, the private professional provider must submit a written report addressing each item of the City's rejection notice.
      7. Upon submission of the response to the rejection notice, the City will review and provide notification of acceptance or rejection of the response within 48 hours of receipt. If the report is rejected for a second time, the City will provide a description of the deficiencies and specific code requirements than have not been adequately addressed with a requirement that a meeting be scheduled with the Chief Building Official on site to resolve the deficiencies and/or code requirements.
      8. Private professional providers are not permitted to perform fire standard or erosion control standard inspections, these are reserved for inspection by the City of Roswell Fire Marshal's Office or State Fire Marshal's Office and the City of Roswell Engineering Division.
  2. Certificates of Occupancy or Certificates of Completion cannot be issued without a final inspection by the City's inspection staff. A request for such inspection must be made following the instructions above. Such inspections will be performed when the City resumes normal operations on a first in/first out basis, no exceptions.


Code Enforcement


Abandoned Motor Vehicles


We have received many reports regarding Code of Ordinance for cars parked on City streets. Due to the City's coronavirus (COVID-19) response and the recommendation that residents remain at home as much as possible, we will not be towing vehicles for this infraction unless a parked vehicle is blocking emergency services, emergency equipment like fire hydrants or a home's driveway entrance.

We kindly ask that you refrain from reporting this infraction unless you believe it fits within the exceptions. During weekday business hours, please report these exceptions using City of Roswell app or by emailing Code Enforcement at codeenforcement@roswellgov.com. Please call 770-640-4160 to report these exceptions outside weekday business hours.


Unaffected Services
Updated: August 19, 2020 at 8:30 AM

Sanitation

Overview of Sanitation Services

  • Household garbage, curbside recycling, and yard waste pick-up will continue on your regular schedule.
  • Please bag and tie all garbage.
  • Wipe down your cart handle and the lip to the lid with an appropriate disinfectant when retrieving it from the curb.
  • Limit your amount per pickup to your regular weekly amount.
  • Please make sure to have your garbage out the night before your pickup.
  • The Roswell Transfer Station remains open to the public.
  • The Roswell Recycling Center has reopened, with service limited to City of Roswell residents and businesses only. Find out more.
  • Curbside large item pickups resumed on June 2. Residents must submit a large item pickup request online or contact the Financial Services Division at 770-641-3759 to schedule the collection and submit payment. The fee is $20 per item up to a maximum of 5 items per collection. No construction or demolition debris is collected in this program.

A Message from the City of Roswell Environmental/Public Work Department


During this swiftly changing situation, it is our goal to diligently take care of both our customers and our employees. With this goal in mind, we ask for your help in a few areas.

Please bag and tie all garbage. This will help to protect our employees who are handling your household waste. When you retrieve your cart from the curb, we suggest that you wipe down your cart handle and the lip to the lid with an appropriate disinfecting wipe or spray. This will in turn help to protect you and your family. We have seen an increased amount of waste for pickup. We respectfully ask that you limit your amount per pickup to your regular weekly amount so we are able to service everyone on the route each day. Please remember, only garbage placed in the cart will be collected. Please make sure to have your garbage out the night before your pickup. We cannot guarantee we can return to your home for a missed pickup.

Please be patient with our crews and office staff. We are operating with limited resources and your inquiries may require a longer response time. However, we are committed to returning your calls/emails as quickly as possible. If you have any questions, please contact us at pwcustomerserviceteam@roswellgov.com or 770-641-3715.


Online Bill Pay


Residents are reminded that they can make utility bill, tax bill, court, and other payments online at ceciliamtz.com/BillPay.

If you'd like to sign up for electronic utility billing and/or automatic bank draft options, visit ceciliamtz.com/ebill.

If you have any questions or need assistance, please contact Financial Services at fsd@roswellgov.com or call 770-641-3759..


What Residents Can Do
Updated: March 25, 2020 at 4:00 PM

Recommended Precautions


Personal actions by individuals are important to keeping themselves, their families, coworkers and their community healthy. Taking common sense precautions now is the best approach to adopt.

Please remember the following good health habits:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cough or sneeze into your elbow or use a tissue to cover it, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Take special precautions to protect people in high-risk groups:


According to the CDC, older people and people of all ages with severe underlying health conditions—like heart disease, lung disease and diabetes, for example—seem to be at higher risk of developing serious COVID-19 illness.

If you think you are experiencing symptoms of or have been exposed to COVID-19:

  • Please do not show up unannounced at an emergency room or health care facility.
  • Instead, you should first call you primary care doctor, urgent care clinic, or your local federally qualified healthcare center.
If you are not sure what to do or need more information, please call the State of Georgia's COVID-19 hotline at 1-844-442-2681.

This hotline is available from 8:00 AM to 5:00 PM daily and offers information in both English and Spanish. Up-to-date information regarding COVID-19 is available, and agents can also provide answers to questions regarding healthcare resources and community updates.

For more information:



Community Services and Assistance
Updated: October 16, 2020 at 3:00 PM

Childcare Assistance


In partnership with Fulton County's CARES Act, Quality Care for Children (QCC) is offering 12 weeks of childcare assistance for eligible families in Fulton County. To apply, visit . For more information, email ecc@QCCGA.org or call 1-877-ALL-GA-KIDS (1-877-255-4254).


Financial, Food, and Housing Assistance


Many local nonprofit agencies are able to provide emergency assistance to residents with hardships due to the impacts of COVID-19. Learn more at .


Employment Assistance


Residents who have become unemployed due to COVID-19's impact can receive free assistance to get back into the workplace through Career ReBoot Fulton, which provides training, career counseling, and resume-writing and job search assistance. To enroll in Career ReBoot Fulton, visit , email careerservices@ging.org, call 1-844-344-WORK (9675), or visit one of Goodwill of North Georgia's .


Connect with Local Nonprofits


The City of Roswell has a strong community of nonprofit organizations who delivery vital support and services to our residents each day. If you need their help or want to donate or volunteer, you can find a list of nonprofit organizations at ceciliamtz.com/NPP.


Residential Safety Check Request


During the COVID-19 pandemic, citizens may request a safety check be performed on high-risk Roswell residents.

Roswell Police officers will establish contact with the individual/household to confirm health and safety. They will also be equipped with a list of resources to provide information about where high-risk residents can obtain groceries, medicine, transportation, and assistance with other essential activities.

To request an officer-dispatched safety check for high-risk Roswell residents online, please visit ceciliamtz.com/SafetyCheck.

You can also make a request by emailing seniorassistance@roswellgov.com or by calling the Roswell Adult Recreation Center at 770-641-3950.


Resources for Local Businesses
Updated: August 28, 2020 at 4:00 PM

Roswell Inc, the City of Roswell's business and economic development partner, has been continually compiling the most up-to-date information and resources for local businesses navigating the COVID-19 pandemic. Visit their site at for more information.



Connect with Us
  • NIXLE E-Alerts: The City of Roswell's e-notification service, NIXLE, will alert residents to emergency weather events, road closings, public safety advisories, and general city information through email and text messaging. Sign up at ceciliamtz.com/nixle.

  • City of Roswell Facebook:

  • City of Roswell Twitter:

  • Roswell Rec & Parks Facebook:

  • Roswell Special Events Facebook:

  • Alive in Roswell Facebook: